Delivery & Returns

Subject to stock availability our goods are despatched on a next working day service.  

The cost for this service is £12.50.  

If you require your goods sooner, we can offer the below premium delivery options. 

Pre-12pm delivery - £20.00 
Pre-10.30am delivery - £25.00 

Saturday am deliveries are also available, please contact our sales department for a quote, 01282 424376 sales@cotel.co.uk 

If only part of your order is in stock and you would like a to receive a part-shipment, please select this when checking out. 
 
Please ensure orders are placed before 3pm for next day delivery. We use UPS for our deliveries and all orders are trackable online at www.ups.com. You will receive an email with the tracking number for your order. 
 
Customers can also collect orders from our premises (trade counter open from 9am-4pm Monday – Friday) or nominate a third party to collect their goods on their behalf. 
Delivery times to the Northern Ireland, Republic of Ireland, Isle of Man, Isle of White and the Channel Islands may vary and therefore we can’t guarantee next day delivery. 
For orders to the EU and Rest of the World, delivery costs and times are dependent on location and size of consignment. This information is provided when checking out. 
 
Goods can be returned subject to them being in unused/resaleable condition and done so within 30 days of delivery. We will then provide a full refund for the goods within 14 days or supply alternative parts to the same value. It is the responsibility of the customer to return the goods. Please note, made to order parts cannot be returned, supplied to order items may be returned subject to a handling fee. We recommend that you contact us prior to returning goods, just to ensure that we will be able to refund you.